Återbetalningspolicy
Returns & Refunds
All products are made to order through our production partner Gelato. Because of this, we do not normally accept returns or exchanges for:
- incorrect size selection,
- change of mind,
- or buyer’s remorse.
Please review all product information and size guides carefully before placing your order.
Damaged, defective or incorrect items
If your order arrives damaged, misprinted, defective, or if you receive the wrong item, please contact us within 14 days of delivery at:
Please include:
- your order number,
- a brief description of the issue,
- and clear photos showing the problem.
If the claim is approved, we will offer either:
- a replacement product,
- or a full refund.
Lost packages
If your package appears to be lost in transit, please contact us and we will investigate the issue together with the carrier and our fulfillment partner.
Shipping delays
Delivery times are estimates and may vary depending on destination, local carrier conditions, customs handling, and production times.
We are not responsible for delays caused by:
- customs clearance,
- postal disruptions,
- incorrect shipping information provided by the customer,
- or circumstances outside our control.
Customs and import duties
For orders shipped outside the EU, customs fees, import duties, or local taxes may apply and are the responsibility of the customer.